Terms

Terms of service

This is a template. Replace [BRACKETED] placeholders before publishing. Have a Spanish lawyer review the final version. These terms incorporate EU Consumer Rights Directive 2011/83/EU (right of withdrawal), Spanish Ley General para la Defensa de los Consumidores y Usuarios, and standard SaaS practice for self-hosted software with a paid tier.

Last updated: 2026-05-07 Effective for purchases made on or after: 2026-05-07

1. Who this is between

These terms (“Terms”) form a binding agreement between:

  • You (“Customer”, “you”), the natural or legal person who creates an account on crumbless.eu, downloads the Crumbless software, or purchases a Crumbless Pro or Lifetime license; and
  • NEXTGENWEBS, S.L. (“Crumbless”, “we”, “us”), a Sociedad Limitada registered in Spain with tax ID B97380067 and registered office at Pol. Ind. Fuente del Jarro, Plaza Gerardo Salvador, No. 1, Offices 17–19, 46988 Paterna – Valencia, Spain (“we”, “us”, “the Company”).

By creating an account, downloading our software, or completing a purchase, you accept these Terms in full. If you do not accept them, do not use our services.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. In that case, “you” refers to that entity.

2. What we provide

We provide three things:

  1. Crumbless — a self-hosted web analytics software application that you install and run on your own hosting infrastructure (the “Software”).
  2. Crumbless Hub — the website at crumbless.eu, the customer dashboard at account.crumbless.eu, and the supporting APIs at api.crumbless.eu (collectively, the “Hub”).
  3. Pro features — additional functionality within the Software unlocked by a valid license key, available via two purchase models: an annual subscription (“Pro”) and a one-time purchase with optional update subscription (“Lifetime”). Together, the “Paid Features”.

Free use of the core Software does not require a paid license.

3. Your account

To purchase Paid Features or to manage downloads and licenses, you must create an account on the Hub. You agree to:

  • Provide accurate, current, and complete information;
  • Keep your account credentials confidential and not share them;
  • Use a strong password and, where offered, enable two-factor authentication;
  • Promptly notify us of any unauthorised access at security@crumbless.eu;
  • Be responsible for all activity that occurs under your account.

We may suspend or terminate accounts that violate these Terms or engage in abuse.

4. License grant

4.1 The free Software

The Software is distributed under [LICENSE TBD — e.g. AGPL-3.0 / BSL-1.1]. Refer to the LICENSE file in the Software distribution for the full terms applicable to the source code itself. The license you receive in the LICENSE file governs your rights to use, modify, and redistribute the Software.

4.2 Paid Features

When you purchase Pro or Lifetime, we grant you a non-exclusive, non-transferable, non-sublicensable license to enable the Paid Features within installations of the Software you operate, subject to:

  • Pro: for the duration of your active subscription, on as many domains as you wish to track from a single Crumbless installation, with up to the number of concurrent installs specified at checkout (default: unlimited within reasonable use, with anti-abuse signals as set out in section 8);
  • Lifetime: indefinitely, with one (1) year of Software updates included; thereafter, continued updates require an annual update subscription at the rate published on crumbless.eu at the time of renewal.

The license entitlement is delivered as a license key emailed to you and verifiable through our API. We may revoke or refuse to renew a license if these Terms are materially breached, with notice.

4.3 What you may not do

You may not:

  • Resell, sublicense, or redistribute Paid Features to third parties as a standalone product;
  • Reverse engineer, defeat, circumvent, or modify the license verification mechanism;
  • Use a single license to provide a hosted multi-tenant service to unrelated third parties (this is fine for an agency running multiple client sites from one installation; it is not fine for offering “Crumbless-as-a-Service” to the public);
  • Remove or alter copyright, trademark, or attribution notices.

5. Pricing, payment, and taxes

5.1 Prices and payment processor

Prices are as published on crumbless.eu/pricing at the time of purchase. We sell through Lemon Squeezy (Lemon Squeezy, LLC), who acts as our merchant of record. Lemon Squeezy:

  • Processes your payment;
  • Calculates and remits applicable VAT or sales tax;
  • Issues your invoice / receipt;
  • Manages refunds within the parameters we define here.

By completing a purchase, you also accept Lemon Squeezy’s Terms of Service for the payment transaction.

5.2 Subscriptions (Pro)

Pro subscriptions are billed annually in advance. Subscriptions automatically renew at the then-current price unless you cancel at least 24 hours before the renewal date. You can cancel from your account dashboard at any time. Cancellation takes effect at the end of the current billing period; the license remains valid until that date.

We may change subscription pricing for future renewal periods. We will notify active subscribers by email at least 30 days before any price change takes effect.

5.3 Lifetime purchases

Lifetime is a one-time purchase. It includes one (1) year of free updates from the date of purchase. After that period, you continue to use the Software with the features and version available at that time, indefinitely. To receive ongoing updates beyond year one, you may purchase an annual update subscription at the rate published at that time.

5.4 Failed payments

If a renewal payment fails, we will retry through Lemon Squeezy’s standard retry schedule. If payment still cannot be collected, the license will move into a 14-day grace period (Pro features remain active). After the grace period, Pro features will revert to the free tier until payment is resolved.

6. Right of withdrawal and refunds

6.1 EU consumer right of withdrawal (B2C)

If you are a consumer (i.e. a natural person purchasing for purposes outside your trade, business, craft, or profession) resident in the European Union, you have the right under EU Consumer Rights Directive 2011/83/EU and Spanish consumer law to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which the contract was concluded (i.e. the day of purchase).

To exercise the right of withdrawal, send an unambiguous statement to support@crumbless.eu stating your decision to withdraw. You may use the model withdrawal form at the bottom of this page, but it is not mandatory. To meet the deadline, it is sufficient that you send your communication before the 14-day period has expired.

6.2 Effects of withdrawal

If you withdraw within the period, we will refund all payments received from you, without undue delay and in any event no later than 14 days from the day on which we are informed of your decision. We will use the same means of payment as you used for the initial transaction, unless you expressly agree otherwise. You will incur no fees as a result of the refund.

6.3 Loss of withdrawal right for digital content

Important: under Article 16(m) of the Consumer Rights Directive (and Article 103(m) of the Spanish Ley General para la Defensa de los Consumidores y Usuarios), the right of withdrawal does not apply to the supply of digital content not on a tangible medium if performance has begun with your prior express consent and acknowledgement that you thereby lose your right of withdrawal.

When you complete a purchase, you may be asked to expressly consent to the immediate provision of the license key (which is digital content) and to acknowledge that doing so causes you to lose the right of withdrawal once the key has been issued. If you decline this consent, your license key will be held until the 14-day period elapses. If you grant this consent, you waive the withdrawal right at the moment the key is issued.

6.4 Goodwill refund policy

Beyond the statutory right of withdrawal, we offer a discretionary 14-day refund on Pro and Lifetime purchases for any reason: if you change your mind, if the product doesn’t fit your needs, if you ran into a problem we couldn’t help with. Email support@crumbless.eu within 14 days of purchase and we will refund you. After 14 days, refunds are at our discretion.

6.5 No refund for renewals after 14 days

Subscription renewal payments are not refundable beyond the 14-day window described above. To avoid being charged for a renewal, cancel from your account dashboard before the renewal date.

6.6 Business customers (B2B)

If you are not a consumer (i.e. you purchased for purposes related to your trade, business, craft, or profession), the statutory right of withdrawal in section 6.1 does not apply. Our goodwill 14-day refund policy in section 6.4 still applies.

7. Acceptable use of the Hub

You agree not to use the Hub in any way that:

  • Violates any applicable law or regulation;
  • Infringes any third party’s rights, including intellectual property and privacy rights;
  • Interferes with the operation of the Hub or burdens our infrastructure disproportionately (excessive license verification calls, scraping, automated account creation);
  • Attempts to gain unauthorised access to other accounts, systems, or networks connected to the Hub;
  • Transmits malware, performs unauthorised security scans, or attempts to bypass rate limits or security controls;
  • Uses the Hub to send unsolicited communications.

We may suspend access for users who breach this section, with or without notice depending on the severity.

8. License abuse and revocation

We monitor anonymised license verification telemetry to detect abuse. We may revoke a license, with prior notice except where notice would be impractical, if we observe:

  • A single license key being used by an unreasonable number of unrelated installations or unrelated parties (key sharing);
  • Modifications to the Software intended to circumvent license verification;
  • Use of the Software to provide a hosted multi-tenant analytics service to unrelated third parties without our prior written agreement;
  • Other clear violations of these Terms.

If you believe a revocation was made in error, contact support@crumbless.eu — we will review and reinstate where the concern is unfounded.

9. Updates and changes to the Software

We make Software updates available through our release channels. You are responsible for installing updates on your own hosting infrastructure. We strongly recommend installing security updates promptly. We are not liable for damages arising from failure to apply available security updates.

We may discontinue or modify features of the Software with reasonable notice (at least 30 days for material changes affecting Paid Features). Where a discontinued Paid Feature was material to your purchase decision, you may request a pro-rata refund of the affected subscription period.

10. Hub availability

We aim for high availability of the Hub, particularly the license verification API. Our target service level is 99.95% monthly uptime. Service level is not a contractual guarantee in v1 of these Terms. The Software is designed to operate offline for at least 30 days without contacting the Hub, so transient Hub outages should not affect Software functionality.

We may perform planned maintenance with reasonable advance notice via our status page or by email.

11. Intellectual property

We retain all right, title, and interest in and to:

  • The Crumbless name, logo, and visual identity (trademarks);
  • The Hub source code (which is not open source);
  • Documentation, marketing copy, and brand assets.

The Software source code is licensed under AGPL-3.0-only. Refer to the relevant LICENSE file.

You retain all right, title, and interest in:

  • Your data — including any analytics data captured by your Crumbless installation, which we never see;
  • Your account data;
  • Any feedback or suggestions you provide (though we may freely use such feedback without obligation, unless we explicitly agree otherwise in writing).

12. Privacy

Our processing of personal data is described in the Privacy Policy, which forms part of these Terms.

13. Liability

To the maximum extent permitted by applicable law:

  • The Software and Hub are provided “as is” and “as available”, without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement;
  • We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, business opportunity, or goodwill, arising out of or in connection with these Terms or the use of the Software or Hub;
  • Our total aggregate liability for all claims arising in any 12-month period shall not exceed the greater of (a) the amount you paid us during that period, or (b) €100.

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation;
  • Any liability that cannot lawfully be excluded or limited under Spanish or EU law.

If you are a consumer, your statutory rights are not affected by anything in this section.

14. Indemnification (B2B only)

If you are using Crumbless for business purposes, you agree to indemnify and hold us harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising out of:

  • Your breach of these Terms;
  • Your use of the Software in a manner that violates applicable law;
  • Content or data you process through your Crumbless installation that infringes third-party rights;
  • Failure to implement appropriate security or privacy controls on your installation, where the Software itself is not at fault.

This section does not apply to consumers.

15. Term and termination

These Terms remain in effect for as long as you have an account with us or hold an active license. You may terminate at any time by deleting your account from your dashboard.

We may terminate or suspend your account and licenses for material breach of these Terms, with notice and a reasonable cure period for non-egregious breaches. Severe breaches (fraud, security violations, illegal use) may result in immediate termination.

On termination:

  • Your access to the Hub and Paid Features ends;
  • The Software you have installed continues to function under the free tier;
  • Sections that by their nature should survive termination (intellectual property, liability, governing law) survive.

16. Governing law and disputes

These Terms are governed by the laws of Spain. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Valencia, Spain, except where mandatory consumer protection rules grant a consumer the right to bring proceedings in their place of residence.

For consumers in the EU, the European Commission provides an Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr. The email address for this purpose is legal@crumbless.eu.

17. General

  • Entire agreement: these Terms (together with the Privacy Policy and any specific terms agreed in writing) constitute the entire agreement between you and us.
  • Severability: if any provision is found unenforceable, the remaining provisions remain in effect.
  • No waiver: failure to enforce a provision is not a waiver of the right to enforce it later.
  • Assignment: you may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all our assets, with notice.
  • Notices: notices to you are given by email to your account email. Notices to us should be sent to legal@crumbless.eu and, where required by law, to our registered office.
  • Modifications: we may modify these Terms. Material changes will be notified to active customers at least 30 days before taking effect. Continued use of the Hub or Paid Features after changes take effect constitutes acceptance.

Annex: Model withdrawal form

(You may use this form if you wish to withdraw from a contract within the 14-day window. Sending it is optional; any unambiguous statement of withdrawal is sufficient.)

To: NEXTGENWEBS, S.L., Pol. Ind. Fuente del Jarro, Plaza Gerardo Salvador, No. 1, Offices 17–19, 46988 Paterna – Valencia, Spain, support@crumbless.eu

I hereby give notice that I withdraw from my contract for the purchase of the following digital content:

  • Order ID / receipt number: ________________________
  • Date of purchase: ________________________
  • Name of consumer: ________________________
  • Address of consumer: ________________________
  • Date: ________________________
  • Signature (only if this form is sent on paper): ________________________